FAQ
How do I book my party ?
You can book your party in two easy ways:
1. Online – Visit our website to choose your date and details.
2. Contact us – Reach out and we’ll help you book and answer any questions.
Simple and stress-free!
What's in your meal?
Each guest will be served with salad, vegetables, fried rice, 2 protein(s), and all the sake you can drink.
Choice of 2 Proteins
Chicken, NY Strip Steak, Shrimp, Scallops or Salmon, Tofu or Vegetarian Options.
Lots of Sake (21+)
Fried Rice
Fresh Vegetables
Side Salad
Signature Sauce
Is there a deposit required for catering orders?
We require a ( $150 deposit)deposit to secure your reservation and allocate our team and resources for your event. This ensures we can properly prepare for your needs and hold your event date in our schedule. The deposit helps protect against last-minute cancellations, as it is non-refundable but will be applied to your total cost.
Travel fees may apply and will vary based on your location .These fees will be determined after booking
What payment methods does Hibachi Panda accept?
At this time, we accept cash, CashApp, Venmo, and Zelle for payments. However, we do not accept checks or credit cards.
The final payment is due in cash on the day of the event. For deposits made via CashApp, Venmo, or Zelle are subject to additional sales tax. Please plan accordingly to ensure a smooth payment process.
What is your cancellation policy?
48 hours notice for all cancellations and rescheduled parties or guest will be charged a fee of $150.00. If it rains, customer is required to provide some type of covering for the chef to cook under so they can stay dry. We can cook under tents, and patios. Customer is responsible for canceling due to inclement weather within 48 hours of your party.
Do you offer tables and chairs?
Sorry, we do not provide for set ups. Please make sure to include tabels, seatings, plates and utensils for your event. Table decorations are optional. Chef will be provided with grill, food, all the sake you can drink, and entertainment!
What is the event process?
We start with a consultation to understand your event needs and preferences. Afterwards, we provide a customized proposal with menu options and pricing.
Once confirmed with a deposit, we finalize details and ensure everything is ready. On the event day, our chefs deliver a seamless hibachi experience, combining fresh ingredients with engaging service.
After the event, we follow up to ensure your satisfaction and welcome any feedback.
Are you able to provide services indoors? (What to do in case of bad weather)
Here’s what we recommend if we’re unfortunate to have a bad weather.
- If you have a garage at home, the garage is the best place.
- We can cook indoors for you, but for the safety of your home. We can only work on tile floors and the chefs won’t light huge flames.
- We can help you reschedule another day for the party.
What if someone does not eat meat?
We can provide tofu to meet Vegetarian and Vegan needs. The price per person does not change. We will supplement their dishes with additional food such as extra veggies, salad, and fried rice.
Can the customer provide their own proteins?
Yes, you are welcome to provide your own proteins for the chef to prepare. However, please note that this will not affect the pricing for your event. The cost remains the same to ensure we maintain our service standards and cover operational expenses.
Do you offer special needs meal? (Vegetarian, Gluten free, Seafood Allergy)
We take great care in accommodating all dietary restrictions, including vegan, allergies, or religious requirements. To ensure no cross-contact, we always prepare dishes for guests with specific needs first, using separate utensils and cookware whenever necessary.
Do I Need to Tip the Chef?
Gratuity goes directly to the chef and is greatly appreciated!
Most of our guests tip at minimum similar to eating at restaurants 18% – 25%
Do you provide Kosher or Halal food?
Yes, we can provide kosher and halal food options to meet your needs. Additionally, you are welcome to provide your own proteins, and we’ll cook them for you during your event!
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